Today, machines –whether you want to include automobiles, construction machinery, or electronic goods - are equivalent products with almost the same characteristics of each other. Now the purchase decision is determined by the after-sales technical services and spare parts services of that product. In addition, after-sales and spare parts services have become important profitability centers of companies. As a result, it has become a very important necessity that after-sales and spare parts services are no longer managed according to the procedures left by grandfather, but in accordance with management science.
Consultancy services are provided for after-sales and spare parts services under the following main headings:
After-sales service services
- Organization of after-sales departments and units
- Organization of after-sales departments and units
- After-sales human resources management
- Technical service and customer training plans
- Strategic management of after-sales services
- After-sales services marketing activities
- Customer service management
- Reporting and analysis of after-sales services
Spare parts services: